Refund policy

Thank you for your purchase.  We want you to be 100% happy with your new skincare products.  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and less than half used.  Return shipping will be the purchaser responsibility.  

To start a return, you can contact us at denisediasskincare@yahoo.com. Please note that returns will need to be sent to the following address: 412 S. Pacific Coast Hwy Redondo Beach, CA 90277 

You can always contact us for any return question at denisediasskincare@yahoo.com. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 7 business days have passed since we’ve approved your return, please contact us at denisediasskincare@yahoo.com.